Privacy Policy

Last updated: August 20, 2026

1. Introduction

PanelQA ("we," "us," or "our") operates the PanelQA platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

2.1 Account Registration Information

When you register for PanelQA, we collect:

• Full name and contact details (email, phone number)
• Company or organization information
• Professional role and industry focus
• Identity documents (driver's license, passport, national ID, professional certificates)
• Account password (hashed and encrypted)
• User role (professional, organization, supplier, recruiter)
• Subscription plan selection

2.2 Activity and Transaction Data

We automatically collect:

• Login times and IP addresses
• Project and tender interactions
• Bid submissions and responses
• Profile views and engagement metrics
• Communication history within the platform
• Payment and billing information

2.3 Device and Usage Information

We collect technical information about your device and how you use PanelQA:

• Device type, operating system, and browser
• Page visit duration and navigation patterns
• Search queries and filters used
• Cookies and similar tracking technologies

3. How We Use Your Information

3.1 Primary Purposes

We use your information to:

• Create and manage your account
• Verify your identity and prevent fraud
• Facilitate connections between professionals, organizations, and suppliers
• Process payments and manage billing
• Send service updates and important notifications
• Improve platform features and user experience
• Respond to your inquiries and provide support
• Comply with legal obligations

3.2 Marketing Communications

With your consent, we may send you promotional emails about new features, opportunities, or services. You can opt out of marketing emails at any time by clicking "unsubscribe" in any email we send.

3.3 Analytics and Improvement

We analyze aggregate usage data to understand how users interact with PanelQA and to improve our services. This analysis does not identify you personally.

4. Data Security

4.1 Protection Measures

We implement industry-standard security measures including:

• HTTPS encryption for all data transmission
• Secure password hashing (bcrypt algorithm)
• Access controls and authentication protocols
• Regular security audits and penetration testing
• Secure document storage for verification files

4.2 Limited Liability for Security Breaches

While we take security seriously, no system is 100% secure. In the event of a data breach, our liability is limited as per our Terms of Service (zero liability for free plan users, limited to fees paid for paid users).

5. Information Sharing

5.1 Third Parties

We do NOT sell your personal information. We may share your information with:

• Service providers who help us operate the platform (hosting, analytics, payment processing)
• Other users when necessary to facilitate connections (e.g., project details shared with bidders)
• Law enforcement when required by law
• Professional advisors (lawyers, accountants) to comply with legal obligations

5.2 Public Profiles

If you have a public profile, your name, company, role, and professional qualifications may be visible to other platform users to facilitate connections.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request account deletion at any time by contacting support. Identity verification documents are retained for 7 years to comply with audit and anti-fraud requirements.

7. Your Rights

7.1 Access and Correction

You have the right to access, update, or correct your personal information at any time by logging into your account or contacting us.

7.2 Deletion

You may request deletion of your account and associated data. Some information may be retained as required by law or for legitimate business purposes.

7.3 Data Portability

You have the right to request a copy of your data in a portable format.

8. Cookies and Tracking

PanelQA uses cookies to enhance your experience, remember preferences, and analyze platform usage. You can disable cookies in your browser settings, though this may affect functionality.

9. Third-Party Links

PanelQA may contain links to external websites. We are not responsible for their privacy practices. Please review their privacy policies when visiting external sites.

10. International Users

PanelQA is primarily based in Australia and complies with Australian Privacy Act (1988). If you are in the EU or another jurisdiction with data protection laws, your data is transferred with appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on our site. Your continued use of PanelQA indicates acceptance of updated privacy practices.

12. Contact Us

For privacy questions or to exercise your rights, contact:

• Email: [email protected]
• Mail: FR2 Pty Ltd, Australia
• Web: https://fr2.com.au